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Empower your customers to easily and instantly obtain up-to-date detailed account information, order status, invoice detail reports, and purchase history records via the Internet. With just a user name and password, your customers can conveniently access their specific information 24 hours a day, seven days a week, without having to make a phone call or send a fax to your business.
Benefits to your Business
- More efficient use of your employees time by reducing administrative tasks to devote resources to generating sales and growing your business
- Offers an enhanced level of service to your customers without requiring additional personnel
- Perception of adopting modern business practices to your customers and employees
Benefits to your Customers'
Business
- Access to timely order status information allows your customers to simplify scheduling in terms of receiving shipments and providing accurate availability information to their own customers
- Increased flexibility with electronic account information that can be viewed and sorted in various ways
- Information is available 24 hours a day, seven days a week for added convenience
Applications:
The Customer Service module can be integrated into a company web site, set up as a stand-alone extranet application, or incorporated into the eLinx Selling Solution to complement online ordering capabilities.
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Information is available 24 hours a day, seven days a week for added convenience
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